Aim:

To improve the performance of experienced and newly appointed junior to senior operational managers working in the public sector with responsibility for two or more team members.

Knowledge & Skill Base:

Recognising the specific management challenges facing managers in the public sector, this assessment tool is based on the Chartered Management Institute’s Diploma in Public Service Leadership.

Scope of Tool:

This assessment tool covers the Core Skills of Leadership, Managing Change, Managing Projects, Service Performance, Developing People and Customer Focus.

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